Returns & Exchanges
At Pillows.com, we want you to experience the perfect night's sleep; if your new bedding isn't a dream fit, you can return or exchange it within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
2
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your box.
3
Package and Ship
Securely pack your items in their original packaging if possible and drop the package off at any authorized carrier location.
4
Receive Your Refund
After our warehouse inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing